Understand First

In principle, understanding is that upon which we stand. It is the basis for all our beliefs and actions, like a foundation. All we do and say is based upon our understanding of the situation. We do best to make sure we fully understand before judging and before acting.
Practical Tip: Be aware about crossing the line between understanding the situation and solving the problem. In a conversation, ask questions before offering advice. In a meeting, be sure you fully understand the proposal before giving your opinions about it. Ninety percent of all disagreements are due to misunderstandings, and disagreements often disappear when we take the time to understand where each other are coming from. How things look always depends on where you sit. Misunderstandings, presumptions, and premature judgments almost always result in bad decisions. Shared understanding is the basis for good group decisions.

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