Policy Example: Public Email Protocol

Email has become a vehicle for exploring ideas prior to decision making meetings. However, when emotions are high, email can easily fall short of our stated values around respect. The best way to deal with highly charged issues is by direct face to face communication, also with the support of the First Response Team members (see names above



These guidelines are designed to maintain respectful & courteous email communication.

Avoid:

• Naming individuals in a blaming way. This includes teens, children or adults

• Making accusations of anyone.

• Making indirect and disrespectful references to individuals.

• Using ALL CAPITAL LETTERS, as it is considered “shouting” and causes readability issues

• Posting a public follow up response if a disrespectful email is published. Respond only to the sender if you must, by private email, and avoid a public trail of emails on the inflammatory issue.

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