webchat, communication, working with emotions, conflict, group process

Working Constructively with Emotions

Laird Schaub

Working with emotions isn't optional. The only decision is whether we will have a plan for how to deal with them when they show up. Most often when support is needed we are working with fear or anger. In this WebChat Laird explains how to bridge into the experience of the person in distress by matching their energy and hearing their perspective